TERMS & CONDITIONS
HOUSE RULES / TERMS & CONDITIONS
(updated SEPT 2023)
THE RIGHT OF ADMISSION WILL APPLY
PLEASE NOTE: As this is only sent to the person
making the booking, it is your responsibility to
ensure everyone in your group is aware of the
PAYMENT & CANCELLATION POLICY: 50% deposit payable upfront and balance on or before arrival, preferably in cash. Keys will not be handed over until all outstanding fees are paid in full. Kindly note that after reservations have been confirmed and accepted. NO refunds will be given for late arrivals, early departures or cancellations & the deposit paid will be forfeited as a reservation service fee. If apartments are vacated before the contracted departure date, rentals will not be refunded.
BREAKAGE, DISTURBANCE, KEY DEPOSIT
(REFUNDABLE): An additional refundable Breakage and Disturbance Deposit is payable in cash on arrival. R200 pp for Backpackers dorm rooms, R200 for twins, doubles and single rooms, R400 for private twins and doubles, R400 for a private family room, R500 for 2 sleeper apartments, R800/R1000 for 4/6 sleeper apartments. This deposit will be refunded within 3-5 days of departure provided all our Terms
and Conditions have been met, keys, towels (where applicable) have been returned to reception.
CHECK IN AND OUT: Check in time 14h00 – 21h00. We will not be held responsible for arrivals after 22h00 (or after closing hours) if no arrangements had been made with reception. Check out time 09h00 (failure to check out after 9 am will result in an extra night’s charge). ID/Passport required when checking in – keys will not be handed over without proper identification.
NOISE AND DISTURBANCE: No loud music or noise after 10.00 pm. Noise/music before 10pm to be kept at an acceptable level – no loud speakers in communal spaces. We are a residential establishment in a quiet, peaceful area and NOT a party venue. Guests are to be respectful to each other and our neighbours. Please be considerate when using the communal ablution facilities as there are guests staying in the rooms close by.
SMOKING: Ansteys has a strict No Smoking policy in all flats and communal living areas. No smoking in under cover areas. Please do not discard cigarette butts in pot plants and in the garden – use the ashtrays provided.
ALCOHOL: No alcohol to be brought on or removed from these premises as there is a licensed bar on site.
PARKING: Strictly for guests only. A parking bay is allocated per unit, as well as parking in the garden. Please bear with us during busy times and ensure that you complete the parking info on the indemnity form at reception and park properly between the lines without obstructing the roadway and driveway.
OCCUPANCY/VISITORS: Strictly for paying guests only, no visitors allowed on premises. No persons other than those quoted for, are permitted to share the
accommodation. The no. of people is restricted to the number of beds per unit. Should you not fully occupy your unit it does not entitle you to invite your own “guests or family” to fill the compliment. (If management suspects that the above rule is being transgressed, they reserve the right to carry an inspection of the unit anytime during the day or night, with possible eviction)
SERVICING OF UNITS: Self Catering Units will be partly serviced daily (except for Sundays & Public Holidays). Servicing does not include washing of dishes. Please ensure that the dishes are washed and packed away when checking out. If not, a fee of R50 will be deducted from your Breakage deposit.
LAUNDRY SERVICE: There is a daily drop off and pick up laundry service at reasonable rates. Please enquire at Reception for further information.
LOST PROPERTY: Lost property will be kept for 30 days then will be disposed of.
SUPPLIES ON ARRIVAL(self catering only): We supply toilet paper but we do not supply any toiletries, coffee,tea or sugar etc. as these units are self-catering. These items can be purchased at Reception, or visit Heidi’s Café (above the swimming pool) for breakfasts, good filter coffee and delicious home baked treats (Tue-Sun).
MONKEYS: Please do not feed the monkeys! Ensure that all doors and windows are closed when you go out so that the monkeys cannot access your apartment.
TV CHANNELS: DSTV Hotel Package
TV, LIGHTS, WATER: We are currently experiencing a severe drought and electricity shortage. Please be conscious of saving water where possible and do not shower for extended times. Ensure that the TV, lights, fans and air conditioners (where applicable) in your flat are turned off and that all taps are closed properly when you leave your flat. Please check your outside lights as well.
SWIMMING POOL: The pool gate to be closed at ALL times. The pool area is open from 9am-9:30 pm*. The use of the swimming pool is entirely at your own risk. Children under the age of 12 years and non-swimmers are to be supervised by adults at all times. (strictly no swimming between 10pm and 6am).
please rinse off all sand at the beach showers and at the pool entrance before entering the pool. No glass, surfboards and bomb diving in the pool. No excessive splashing & noise, please be considerate to other guests.
COMMUNAL AREAS AND FACILITIES: Please be considerate of other guests and kindly clean up after yourselves and ensure that you wash, dry and pack away all dishes that you have used. Please don’t litter – use the bins provided.
COVID19 & OTHER: Please note that we will be following government regulations regarding Covid19 (& other diseases), lockdowns, riots, etc. Please ensure that you follow all necessary protocols in place. Should you not abide by the Terms and Conditions your Breakage and Disturbance deposit will be forfeited. If the noise and disturbance persists despite warnings from management, we will have no choice but to evict you out of respect and consideration to our other guests and neighbours.
THANK YOU – WE SINCERELY APPRECIATE
We wish you a happy and enjoyable stay with us.
Thank you, The Ansteys Team
Reception: 0314671192 / 0768076545